---
title: Is it possible to help a guest with trouble connecting to Wi-Fi? How can I help?
description: The system has tools that assist in the operation and allows you to support the guest in case of doubts when trying to connect on Wi-Fi. We offer two tips for immediate support and a third alternative
---
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1. [Zoox Help Portal](https://faq.zooxsmart.com/en/central-de-ajuda)
2. [Zoox WiFi](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi)
3. [Hospitality](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#hospitality)
# Is it possible to help a guest with trouble connecting to Wi-Fi? How can I help?
The system has tools that assist in the operation and allows you to support the guest in case of doubts when trying to connect on Wi-Fi.
We offer two tips for immediate support and a third alternative if difficulties persist:
**First:**
1\. Login with your e-mail and password
2\. On the left side of your menu, click in Hospitality
3\. Click in Mosaic
4\. Select the guest room
5\. Click Generate password
6\. Inform the password to the guest
**Second:**
1\. Login with your e-mail and password
2\. On the left side of your menu, click in Hospitality
3\. Click in Login Report
4\. See the displayed error. Often the guest uses the non-corresponding surname to login. Enter the correct name.
**Third:**
If the problem persists, contact our support through the Chat that will appear in the lower right corner of your screen or on 0800-326-0806.
- [Zoox WiFi](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#main-content)
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- [Campaigns](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#campaigns)
- [General instructions](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#general-instructions)
- [Hospitality](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#hospitality)
- [Portal](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#portal)
- [ZMX](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#zmx)
- [Releases Notes](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-wifi#releases-notes)
- [Zoox Pass](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-pass#main-content)
- [General Instructions](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-pass#general-instructions)
- [Zoox Pass Updates](https://faq.zooxsmart.com/en/central-de-ajuda/zoox-pass#zoox-pass-updates)
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